Centre d'aide

Exchanges are not available, but you are invited to return your item(s) by mail following our Return Policy. This can be done through our online returns portal. After returning, you may repurchase any item(s) currently available on our website.

• Items being returned should be in unused condition, not washed, with original tags, and in their initial packaging.
• We are not responsible for any lost or stolen return packages during transit. Keep your postage proof and/or return tracking number when you send back your items.
• Every return must include an order packing slip or a return invoice from the Online Return Portal, clearly listing the items you are returning. Incorrectly filled-out forms may lead to processing delays.
• Reports of damaged, defective, or incorrect items must be made within 14 days of delivery.
• Our Distribution Center or corporate office does not accept return drop-offs.
• We may postpone refunds until we have received the items, particularly if there are valid concerns about potential fraud.

Please note that items personalized with custom embroidery are crafted uniquely for you and, as such, cannot be returned or cancelled. We strive to ensure each custom piece meets our high standards and your specific requests before it leaves our workshop. If you have questions about customizing your item or need assistance before placing an order for custom embroidery, our team is here to guide you.

Cash refunds are not offered. Exchanges are permitted within 30 days of the initial purchase date, provided you have a valid receipt and the items still have all tags attached. Returns are accepted within the same 30-day period for store credit only, and also require a valid receipt and all tags attached.

Once your order has been shipped, you will receive an email with your tracking information. You can use this information to track your package directly on the courier's website. If you have any questions about your shipment, please contact our customer service team.

Melek & Moon accepts a wide range of payment methods through Shopify Payments, including major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. This variety ensures a seamless checkout process, catering to your convenience and preference.

We maintain the discretion to define, restrict, refuse, or reject returns from customers at any point for reasons including:

• A frequent or unusual pattern of returns suggesting "wardrobing";
• A history of returning items that are worn, altered, laundered, damaged, or missing; or
• Suspected fraudulent or criminal activities.

Additionally, we hold the right to deny service (both in-store and online) to any customer or entity for reasons similar to those mentioned above.